Do the prices listed include VAT?
Yes, all the listed prices include Spanish VAT or Value added Tax of 21%. Everyone in Europe must pay this Tax only, and are not liable for any other form of tax or import duty. Persons outside Europe don't have to pay this tax and so the price is reduced by 21% but they may be liable for any tax or import duties when the products enter their countries.
Is it safe to place my order online?
Yes. Our secure checkout uses the latest Internet technology to make sure your information is secure. Your transaction will be encrypted using industry standard SSL technology (Secure Socket Layer) This means that your information cannot be intercepted or viewed by any third party.
How do I place my first order online?
Browse the site for items you are looking for and add items to your shopping cart. When you are ready, select the shopping cart icon or link and follow the instructions to complete your order. You don’t need to be registered first before you can complete an order. There are four stages of the checkout process:
1. Your details: This section will confirm your name, email address and telephone number
2. Delivery details: This section will allow you to choose the delivery address you would like your order delivered to.
3. Payment: This section will prompt you to enter your payment method and details. (Credit card, Paypal or bank transfer).
4. Order confirmation: This will display your order number and order summary. A confirmation email will also be sent to the email address you supplied during checkout.
What are my payment options?
There are three options:
- Credit card: Your credit card purchase will be encryted using 128-bit SSL encryption, the standard in safe online purchasing. Most browsers confirm this by showing a small padlock in the browser window somewhere during the e-commerce transaction, so you can look out for this. Some browsers may not show this immediately because our site uses a 'framed on-screen' environment.. Note: Credit card information should never be sent by email
- Paypal: Secure online ordering to protect your credit card information and ensure your security.
- Bank transfer: if you choose this method you will receive an email with our bank account number.
When will my order be sent out?
All orders are despatched from our stock the same day you place them. Out of stock items and back orders are sent out the same day we get the goods in. If you have any questions or want to progress an order then please contact us.
How long from ordering to receiving my order?
We endeavour to despatch within 24 hours, on standard carriage delivery takes 48-72 hours to mainland Spain.
Will I be able to check the status of my order?
Yes, you will receive an e-mail confirmation of your order, as well as an e-mail from our warehouse when your order ships with tracking information, if applicable. If you have any questions, please write to us using our contact us form.
Is everything on the site available for free shipping?
Yes. All merchandise is shipped free of charge within mainland Spain and the Balearic islands* on orders over 50,00 €, below this quantity there will be an automatic charge of 7,90 €.
Can you ship worldwide?
Yes, for international orders please contact us. We will figure the best way to ship to you and arrange for other payment options.
What happens if my package gets lost or damaged in delivery? All packages are covered against loss or damage so you don't ever have to worry about not getting your order. If your package is lost we will resend them to you if your package is damaged please contact us immediately.