Shippings, Returns Payment Methods & Financiation

SHIPPING:

Free Delivery for all orders over 50,00 € shipped to the whole Iberian peninsula (Mainland Spain), the Balearics Islands & also Portugal. For orders under 50,00 € delivery is charged at 7,90 €

Shipping to the Canary Islands: On all orders you have to pay for the shipping from our store to your place, the price will always depends on the size and weight of your shipment. Your order will be exempted from 21% VAT. So please before ordering contact us to do an estimate

We also ship worlwide. Please ask us for the shipping cost to your country.

The delivery time will be made from 2 to 5 days, unless they are made on Saturdays, Sundays or holidays, in which case the order will be processed the first working day following the day of fulfillment. Note that delivery times are computed on weekdays (Monday to Friday) and that deliveries are not made on Saturdays, Sundays or holidays.

Except error in our system or stock break all the items on display in our store are in stock.

The Barbecue Store reserves the right to change delivery times without notice in the case of large orders.

The Barbecue Store is not responsible for delays in delivery by the transportation agency responsible for the corresponding area of operation.

Once you make the order we will send you an confirmation email with the order information and the track number which you can follow by the transport carrier selected by us. When you receive the order you have 24 hours to check the order if it had suffered some damage in shipping. If you find any damage please contact us urgently to indicate the return process. This cost will be free for you.

The Barbecue Store is not responsible if information made on any available product on this site is not accurate, complete or current.

WHAT TO DO WHEN YOU RECEIVE YOUR ORDER:

When you receive your order, do not hesitate to check its condition and open it in the presence of the delivery person (by law they have to wait 15 min. if you decide to make the delivery on the spot).

If you see any kind of anomaly (an open package, damaged, wet, missing product, etc.) you can refuse the package by indicating in writing your reasons for doing so. For example: damaged package or broken barbecue.

You have 24hrs. for any kind of claim from the transport.

To avoid problems with the insurance company and to speed up all the procedures of a possible claim, we recommend to always note on the delivery note "Pending subsequent review".

Otherwise, neither the transport company or The Barbecue Store will be responsible for any damage to the product.

CLAIMS:

For any claim or incident with the product received, please write an e-mail attaching: photos of the damage of the product together with the serial number of the damaged item, your ticket or order number.

E-mail for complaints: reclamacionestbs@gmail.com

REFUNDS, RETURNS AND CANCELLATIONS:

We stand by both the quality of our products and delivery model. However we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.

Please make sure that you check your items carefully before as soon as you take delivery. We also recommend that you keep your shipping delivery notice, which will arrive in the packaging.

If you change your mind, within 30 days you can contact our customer service department to organise a return. You can either send the product yourself or organise a collection order. Please note that all transport costs will be deducted from the refund, regardless of the cost of the product.

If there's a fault with the product, within 30 days please contact our customer service team. They will ask for a photo of the faulty part/parts to be emailed to us. Upon receipt of this, we will arrange to refund your payment or send the required replacements parts to you.

If the goods appear to be damaged in transit. If your goods appear to have been damaged in transit, please contact us immediately. If possible sign for the goods as damaged. If upon opening the packaging you notice damage, please contact out customer service team who will ask you to email a photo of the damage. Upon receipt of this we will dispatch replacement parts, arrange replacement, or provide a refund.

PAYMENT METHODS:

Credit cards:

Payment is the fastest, comfortable and safe. You only have to select payment by credit card and automatically will connect to our terminal (virtual POS) which it will show you the steps to make the payment of your purchase. After verifying the operation you will receive a confirmation email of the transaction and we will proceed to the preparation and delivery of your order. All data provided for this purpose is encrypted to ensure maximum safety of themselves and stay in a secure server certified by SSL.

PayPal:

For those who are accustomed to shop online. This system allows anyone with a PayPal account to send or receive money online completely safe, easy, fast and cost free for the buyer. To use this payment method, you must have a paypal account (www.paypal.com) previously.

Bank transfer:

If it is selected a bank transfer as payment method, you will receive a confirmation email with your order that will indicate our bank account number. Please note that bank transfer may take several day. Once the transaction is completed, please send us your bank transfer receipt by email: dmbrico2@telefonica.net  or fax: (+34) 952580781 We will send out your order once we receive your bank transfer receipt without waiting the money to arrive to our account. If you don´t send us the receipt we will wait untill the money arrives to our account.

Financiation:

Sometimes you don't want to tie up your credit card or your cash to make a larger purchase. For that reason, we offer Cetelem Financing. Send us an email dmbrico2@telefonica.net or phone us (+34) 952580781 to see all the details.